A robust website and app ecosystem for online customers, including Alexa integration. No in-person inspection is required for most claims. No third-party insurance agents.
One of the more expensive auto insurers in the market. Safe drivers may not see the company’s touted bonus check. Coverage is missing some key features like gap insurance.
Getting a quote can take as little as 5 minutes, and a policy can be set up and activated within a half-hour. Live chat is available and easy to use. Phone support is also available, and agents are knowledgeable. Quotes are highly competitive and can be half as much as other insurance providers.
Website can be buggy, and mobile Safari users may find it frustrating to use. Monthly payments may rise with no warning. Insurance documents only available online and aren’t normally mailed to customers.
Charges insurance rates based on miles driven. Does not monitor how fast one drives or how hard they brake (a factor in other providers’ monitored rates). Online is easy to navigate and phone assistance is simple and fast.
Only available in a few states (but is expanding). Far fewer coverage options available. Older cars without OBD-II ports can’t be insured. Claims can take days or weeks to resolve.
Fast, informative service and insurance quotes. One of the most competitively priced auto insurance providers in the industry. Responsive and fast claims service. Good mobile apps that allow members to handle most transactions from their smartphone.
Available only to active and retired military personnel and their family members. Customer service phone wait times can be long during peak hours. Online services may be difficult to access overseas. Application and eligibility verification can be frustrating and take multiple days.
We’re impressed with their knowledgeable agents who make the application process fast and efficient. Adjusters respond quickly in the claims process. Covers vintage and antique vehicles as well.
Can be pricier than many other auto insurers. Customer support is not 24 hours (but roadside assistance and claim filing are).
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